Welcome to the online home of

Elise C. Alley

about me

Mother to dogs, slave to cats. Reader and writer, dreamer and doer, baker and decorator. WordPress support guru and audacious feminist. The hair color changes often, the unique sense of style never does.

Mother to Two Dogs

Bowie and Iggy Pup are German Shepherds who love playing ball and chasing squirrels

Slave to Two Cats

Billy and Indie love to beg for attention, then ignore their human when she wants to give them lovies

Aunt to Three Boys

Devin, Braden and Austin are a rambunctious crew ranging from ages 4 to 15

Elise Alley is a Director of Customer Support for StellarWP, where she supports the support team.

In her role at StellarWP, Elise makes sure that the support teams have all that they need to be successful in working with the brand customers, including human resources, training, tools, and even emotional support. Elise enjoys time with her nephews as a soccer aunt and even enrolled in Taekwondo as a bonding (and self-defense) experience.

Located in Oklahoma City, OK, Elise enjoys baking all the sweet things, reading, and spending time with her two dogs and two cats.

Elise On-Camera

Over the years, Elise has voiced and recorded many videos for iThemes. You’ll find them on the iThemes YouTube channel and their tutorial pages.

Elise has been the voice for iThemes…

Check out the welcome video on the iThemes YouTube channel.

Elise also headed up the Gutenberg tutorials…

When it was first released, Elise headed up teaching the community how to use Gutenberg.

The art of teaching is the art of assisting discovery – Mark Van Doren

Helping customers and employees discover something new is one of Elise’s favorite parts of the job! She finds immense joy in training and teaching.

Professional Talks

Beyond talking to employees and customers, Elise has also spoken at a number of conferences. Check out some of the ones created for those conferences.

April 2022

What Skills You Should REALLY Be Looking for In Your Support Team

Your support team is the link between you and your customers more than any other team.  They are not just solving technical issues for customers; they are, in many ways, the face of your company. So when it comes time to hire your next support person, there are many things to consider beyond their technical skills.   

March 2022

Measuring Success: How to Set Your KPIs

No matter what part of the business you work in, your team has goals to meet in order to be successful. It’s relatively easy to determine whether or not you’ve achieved your goals. But how do you know you’re on the right path while working toward those goals?