Elise C. Alley https://validator.w3.org/feed/docs/rss2.html The Break I Didn’t Ask For – But Desperately Needed Home Blog Jurassic Park: Life Finds a Plot Hole There Is No “Set It & Forget It” In Support Shame on You, Susan Patton! If You’re Hiring for the Title, You’re Missing the Talent When Leadership Isn’t Optional I Wasn’t Being Sweet. I Was Being a Leader I Had A Moment Jobs I’ve Already Had (Unofficially) Things I’ve Learned About Leadership From Dogs 🐾 You Will Lose Good People. That’s The Point. The One Letter That Matters: A Guide to the High-Impact Recommendation The Awesome Equation: Employees > Team > Customers The Role I Want (If I Could Just Write My Own Job Description) Stop Winging It: Create a Structured Interview Process You Trust Gut vs. Scorecard in Hiring: When Your Gut and Brain Fight Onboarding That Sticks: Confidence, Connection, and Learning Soft Skills: The Part of Support You Can’t Document Let’s Talk About the Bus Factor (and Why You Don’t Want to Be the Only One on Board) Why You Should Hire Bartenders for Technical Support Beyond the Annual Review: The Coaching Cadence The Real Support Leadership Career Path: What I Wish Someone Had Told Me Beyond the Annual Review: The Retention Ladder Beyond the Annual Review: Stop Guesswork, Start Alignment Last Night’s Police Interaction Bowie & His Toys Braden’s Purple Belt Test Furbabies Beyond the Bot: How To Build High-Value Support Teams Where AI is a Partner, Not a Replacement The Stupidest Hiring Rule Right Now: Banning AI in Applications What Skills You Should REALLY Be Looking for in Your Support Team Galleries Nephews Friends Family Contact Final Roadtrip with Mom Cocoa Beach! Welcome Home, Billy! The Misadventures of Elise: Viva La Duct Tape Ain’t No Party Like an Introvert’s Party Meet…My Mother Measuring Success: How to Set Your KPIs Furbabies Elise C. Alley Resume Valentine’s Day Present for Myself Posts