Hello, I’m Elise Alley, and I appreciate this opportunity to tell you a little bit more about myself today. So over the past five years, I have passionately been transforming customer support centers into strategic assets. I specialize in building, scaling, and refining support teams within high-growth technical environments, always striving to make operations both highly efficient and deeply aligned with any organization’s broader goals. Throughout my career, I’ve tackled the complex. challenges faced by support teams in rapidly growing technical organizations. For example, while with A2 Hosting, I led a comprehensive restructuring of global operations, introducing a new coaching framework that fostered individual and team growth. As a result, we reduced first response time on phones by 24 hours. And improved our overall Trustpilot score from 4.46 to 4.69. These outcomes reflect my commitment to delivering tangible positive change through strategic leadership. My approach is rooted in two core elements. Thoughtful process design and continuous talent development. By establishing dedicated support operations and quality assurance functions and thoroughly documenting workflows, I create environments where consistency and clarity are the norm. Most importantly, I prioritize cultivating teams, empowering individuals through structured career paths, and comprehensive coaching to ensure retention and nurturing the next generation of leaders. I thrive on driving accountability, leveraging technology, like Zendesk, and inspiring teams to achieve their best. If your organization is ready to elevate its customer experience with speed and precision, I’d love to connect and discuss how I can help you achieve those goals Thank you.

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