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Beyond the Annual Review: The Retention Ladder
When I interview candidates for my support teams, I always ask about their career goals. Support is often a launchpad into the tech world, and it can be tough to know that some team members will eventually move on. Still, I believe it’s best to help them grow and keep them within the company. …
The Role I Want (If I Could Just Write My Own Job Description)
I’ve been thinking a lot about what I want next in my career—not just the title, not just the salary band, but the actual work. The stuff that makes me light up. The stuff I can’t not do. The stuff people always end up coming to me for, whether it’s technically my job or not….
Gut vs. Scorecard in Hiring: When Your Gut and Brain Fight
When the Scorecard Says “Yes” but Your Gut Hesitates You’ve finished up all your interviews, scored them, and even talked things over with your interview partner. But then you hit a wall. The numbers are pointing one way, but your gut is waving a big red flag. Welcome to the classic gut vs. scorecard moment…
Let’s Talk About the Bus Factor (and Why You Don’t Want to Be the Only One on Board)
Every support team has that one rockstar. You know the one. They can answer any question, fix any problem, and somehow have the whole playbook memorized. But what happens when they go on vacation? Or, even scarier, decide to quit? If all that know-how is stuck in just one or two people’s heads, you’re in…
If You’re Hiring for the Title, You’re Missing the Talent
The Shortcut We All Take I’ll be honest, hiring is tough. It eats up your time and energy. Most of the time, you’re juggling tight deadlines and budgets, and somehow, everyone expects you to nail it on the first try. So, naturally, we look for any shortcut we can find. Titles are usually the first…
Beyond the Annual Review: Stop Guesswork, Start Alignment
Coaching is awesome for helping people one-on-one. But if everyone’s working off different info or just guessing what’s actually happening, it all falls apart. Here’s the thing about the Annual Review: it tells you what went wrong, but only after a whole year has passed. By then, it’s way too late to fix anything. If…
