Welcome to the online home of
Elise C. Alley
about me
Mother to dogs, slave to cats. Reader and writer, dreamer and doer, baker and decorator. Customer support guru and audacious feminist. The hair color changes often, the unique sense of style never does.
Mother to Three Dogs
Iggy Pup and Sid Vicious are German Shepherds who love playing ball and chasing squirrels. Siouxsie Sioux is a Mastiff mix who is just happy to be included!
Slave to Two Cats
Billy and Indie love to beg for attention, then ignore their human when she wants to give them lovies.
Aunt to Three Boys
Devin, Braden and Austin are a rambunctious crew ranging from ages 7 and 17
Elise Alley is a results-driven Customer Operations leader who believes that exceptional support begins with empowered teams. She specializes in creating the infrastructure necessary for high-growth—from designing continuous coaching frameworks and transparent communication strategies to building clear career paths that reduce turnover and elevate service quality. For Elise, operational excellence is the foundation of employee engagement.
When she’s not optimizing processes, you can find her in Oklahoma City baking, reading, and chasing after her three dogs and two cats. She proudly supports her nephews from the sidelines (and occasionally reminisces about the Taekwondo class she took with her nephew Braden!).
Elise On-Camera
Over the years, Elise has voiced and recorded many videos for iThemes. You’ll find them on the iThemes YouTube channel and their tutorial pages.
Elise has been the voice for iThemes…
Check out the welcome video on the iThemes YouTube channel.
Elise also headed up the Gutenberg tutorials…
When it was first released, Elise headed up teaching the community how to use Gutenberg.
The art of teaching is the art of assisting discovery – Mark Van Doren
Helping customers and employees discover something new is one of Elise’s favorite parts of the job! She finds immense joy in training and teaching.
Professional Talks
Beyond talking to employees and customers, Elise has also spoken at a number of conferences. Check out some of the ones created for those conferences.
What Skills You Should REALLY Be Looking for In Your Support Team
Your support team is the link between you and your customers more than any other team. They are not just solving technical issues for customers; they are, in many ways, the face of your company. So when it comes time to hire your next support person, there are many things to consider beyond their technical skills.
Measuring Success: How to Set Your KPIs
No matter what part of the business you work in, your team has goals to meet in order to be successful. It’s relatively easy to determine whether or not you’ve achieved your goals. But how do you know you’re on the right path while working toward those goals?
